Privacy Policy OVO88 –
Data Protection & Information Security

1 Introduction

Ovo88 is an online betting and casino platform operating under a recognised licence and is fully committed to protecting user privacy. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information when you use our website, mobile app, and other services offered under the ovo88 brand.

We understand that your trust is our most valuable asset. That is why we ensure every aspect of your personal data management is carried out with full transparency, in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international security standards.

This policy applies to all users who register an account, make a deposit, play games, contact customer support, or interact with any part of the OVO88 platform — including via web browser, Android app, or iOS app.

2 Data Collected

Ovo88 only collects data necessary to provide you with a safe, seamless, and quality service. The data we collect falls into several categories:

We do not collect sensitive information such as biometric data, medical records, or political affiliations unless required by applicable law in specific contexts.

3 How We Collect Data

Ovo88 collects your personal data through several key channels:

• Account Registration: Information you enter when opening a new account, including your name, email, phone number, and password.
• KYC Process: Identity verification documents such as copies of your national ID or passport uploaded to fulfil account verification requirements.
• Financial Transactions: Information provided when making a deposit or withdrawal, including bank account and eWallet details.
• Platform Usage: Data collected automatically as you browse and use the platform, including gaming activity and usage patterns.
• Customer Support: Information you share when contacting the support team via live chat, email, or WhatsApp.
• Cookies & Tracking Technologies: Data collected via cookies, tracking pixels, and similar technologies used on our platform.

4 Data Usage Purposes

Every piece of data we collect is used for clear and legitimate purposes. ovo88 uses your personal information for the following purposes:

• Account Management: Creating, verifying, and managing your user account, including the login process and two-factor authentication.
• Transaction Processing: Processing deposits, withdrawals, and all other financial transactions accurately and securely.
• Identity Verification (KYC): Meeting legal requirements related to anti-money laundering and financial fraud prevention.
• Service Provision: Ensuring you can access and enjoy all games and features on the ovo88 platform without interruption.
• Customer Support: Handling your enquiries, complaints, and support requests effectively.
• Platform Security: Detecting and preventing fraud, unauthorised access, and suspicious activity on your account.
• Legal Compliance: Fulfilling reporting obligations to the relevant authorities when required by law.
• Marketing Communications: Sending relevant promotional offers and bonus information — subject to your consent, which you may withdraw at any time.
• Platform Improvements: Analysing usage patterns to improve user experience and the performance of the ovo88 platform.

5 Data Sharing with Third Parties

Ovo88 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, in the course of legitimate business operations, we may share your data with selected parties in the following circumstances:

• Payment Providers: Required transaction details are shared with payment processors, banks, and eWallet operators to facilitate your deposits and withdrawals.
• Game Software Providers: Minimum required game data is shared with game platform providers to ensure a seamless gaming experience.
• Regulatory Authority: ovo88 fully complies with any lawful requests from government authorities, law enforcement agencies, or relevant regulatory bodies.
• Technical Service Providers: Cloud service providers, IT support, and cybersecurity firms involved in platform operations, subject to strict confidentiality agreements.
• Fraud Prevention Services: Minimum data is shared with recognised third-party fraud detection systems to protect the security of the platform and other users.

All third parties who receive your data are bound by strict confidentiality obligations and are only permitted to use that data for specified purposes. ovo88 remains responsible for ensuring these third parties handle your data to a standard equivalent to this Privacy Policy.

6 Data Security

The security of your personal data is ovo88's top priority. We implement multiple layers of technical and organisational protection to keep your data safe:

• 256-bit SSL Encryption: All communications between your device and our servers are encrypted using TLS 1.3 protocol, the highest industry standard.
• Two-Factor Authentication (2FA): An additional security layer that requires verification via your mobile device each time you log in.
• 24/7 Monitoring: The ovo88 cybersecurity team continuously monitors platform activity to detect and respond to any threats in real time.
• Layered Password Storage: Your password is stored in hashed form using the bcrypt algorithm — no one, including ovo88 staff, can view your original password.
• Internal Access Control: Access to users' personal data is restricted solely to OVO88 staff who require it to perform their duties, with comprehensive audit logs maintained at all times.
• Regular Security Assessments: Penetration testing and security audits are conducted periodically by qualified independent third parties.
• Incident Response Plan: ovo88 has dedicated procedures for responding to data breach incidents, including prompt notification to affected users where required.

7 Cookies & Tracking Technologies

Ovo88 uses cookies and similar tracking technologies to enhance user experience, maintain platform security, and understand usage patterns. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled without affecting platform functionality.
• User Preference Cookies: Saving your settings and preferences such as language, time zone, and display layout for a consistent experience.
• Analytics Cookies: Collecting statistical data on how users interact with our platform, helping us improve the overall user experience.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect the integrity of the platform.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of the OVO88 platform. By continuing to use our platform after accepting the cookie notice, you consent to the use of cookies as described above.

8 User Rights

As a registered ovo88 user, you have the following rights regarding your personal data under Malaysia's PDPA and ovo88's policies:

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: If your data is inaccurate or incomplete, you have the right to request an immediate correction.
• Right to Erasure: You may request the deletion of your personal data under certain circumstances, subject to our legal obligations to retain specific records.
• Right to Restrict Processing: You may request that we restrict how we use your data under certain circumstances.
• Right to Withdraw Consent: For data processed based on your consent, you may withdraw that consent at any time without affecting the validity of prior processing.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe your privacy rights have been violated.

To exercise any of the above rights, please contact our data protection team by email at [email protected] with the subject "Privacy Rights Request". We will process your request within 14 business days.

9 Data Retention & Deletion

Ovo88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law:

• Active Account Data: Retained for as long as your account is active and for the required period following account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with applicable financial and tax legal requirements.
• KYC Documents: Retained for five (5) years after account closure, or longer if required by regulatory authorities.
• Support Communication Records: Retained for two (2) years for reference and service quality improvement.
• Analytics Data: Anonymised data is retained for long-term analysis for product improvement purposes.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with ovo88's security procedures. The data deletion process uses methods that ensure the data cannot be recovered by any party.

10 Children's Privacy

The ovo88 platform is exclusively for individuals aged 18 years and above. We do not knowingly collect or process any personal data from children or individuals under the age of 18.

If we discover that personal data of an individual under 18 years of age has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account.

11 Third-Party Links

The ovo88 platform may contain links to third-party websites or services in certain contexts. ovo88 is not responsible for the privacy practices or content of those third-party websites.

This Privacy Policy applies solely to the OVO88 platform and its services. We encourage you to read the privacy policy of any third-party website you visit before providing them with any personal information. OVO88 has no control over how third parties collect or use your data.

12 Privacy Policy Amendments

Ovo88 reserves the right to amend or update this Privacy Policy from time to time in response to changes in law, business requirements, or improvements to our privacy practices. Any changes will take effect upon publication of the latest version on this platform.

For material changes — those that significantly affect how we use your data — we will provide you with clear notice via:

• A prominent notice on the platform's home page for at least 14 days before the amendment takes effect.
• Email notification to your registered email address.
• A pop-up notification the first time you log in to your account after the amendment.

Continued use of the ovo88 platform after the effective date of any amendment constitutes acceptance of the updated privacy terms. The "Updated" date at the top of this page always reflects the date of the latest revision.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the ovo88 Data Protection team is ready to assist you:

• Data Protection Email: [email protected] (Subject: "Privacy Enquiry")
• Live Chat: Available 24/7 via the live chat icon at the bottom-right corner of the platform.
• WhatsApp: Reach us via the official ovo88 WhatsApp number listed on the platform.

We aim to respond to all privacy-related enquiries within 14 working days. For cases requiring further investigation, we will keep you informed of the review progress within a reasonable timeframe.